hevip Privacy Policy

1 Scope of Information Collection

hevip collects various types of information. This information comes from two main sources — what you provide directly and what is collected automatically through your use of the platform.

1.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address
• Government-issued ID details required for identity verification
• Payment method information (bKash, Nagad, Rocket, Upay, or bank account details)
• Messages and information you provide when contacting customer support

1.2 Automatically Collected Information

• IP address and device identification information
• Browser type, version, and operating system
• Time, date, and pages visited on the website
• Data collected through cookies and similar tracking technologies
• Login session and activity logs

2 Purpose of Information Use

hevip uses the information you provide only for legitimate and transparent purposes. It is never sold to any third party for commercial purposes without your permission.

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Processing gaming services, betting, deposits, and withdrawals.
• Financial Transactions: Ensuring secure payments via bKash, Nagad, Rocket, Upay, and bank transfers.
• Identity Verification: Preventing fraud and ensuring platform security.
• Customer Support: Resolving your complaints and questions.
• Notifications & Communication: Sending service updates, security alerts, and promotional information (with your consent).
• Legal Obligations: Complying with applicable laws and regulations.
• Service Improvement: Enhancing platform performance and user experience.

3 Information Sharing & Disclosure

hevip never sells your personal information to third parties. However, sharing information may be necessary in certain situations:

3.1 Authorized Service Providers

We work with trusted third parties to operate core services such as payment processing, technical support, and identity verification. These partners receive only the information necessary for their specific tasks and are bound by strict confidentiality terms.

3.2 Legal Obligations

hevip may disclose information in compliance with applicable law in response to court orders, government authority directives, or other legal requirements.

3.3 Fraud & Security

Relevant information may be shared when needed to investigate threats to the rights, property, or safety of our platform, users, or third parties.

4 Cookies & Tracking Technologies

hevip uses cookies and similar technologies to improve your experience. Cookies are small data files stored on your device.

• Essential Cookies: Required to maintain login sessions and run core services.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand website traffic and usage patterns.

You can manage cookies from your browser settings. However, please note that disabling essential cookies may prevent some features of the platform from working properly.

5 Data Security Measures

hevip follows industry-leading standards to ensure the security of your information:

• SSL Encryption: All our data transmissions are protected by SSL (Secure Socket Layer) encryption.
• Secure Servers: Your information is stored in a secure and controlled environment.
• Access Control: Only authorized personnel have access to personal information.
• Regular Audits: Our security measures are regularly reviewed and improved.
• Password Hashing: Your password is stored in encrypted form and cannot be viewed directly by anyone.

6 Data Retention Period

hevip retains your personal information only for as long as necessary. Generally:

• Account-related information is kept for as long as the account is active.
• Even after an account is closed, certain information may be retained for a specified period as required by legal and regulatory obligations.
• Financial transaction records are kept for the period required by legal obligations.
• Information related to fraud investigations may be retained until the investigation is complete.

After the specified period, information is securely deleted or anonymized.

7 User Rights

You have the following rights over your personal information:

7.1 Right to Access

You may request to know what information we hold about you.

7.2 Right to Correction

If any of your information is incorrect, you may request a correction. It is your responsibility to provide accurate and up-to-date information.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Withdraw Consent

If you have given consent to use your information for any purpose, you may withdraw that consent at any time. This will not affect any processing already completed.

7.5 Right to Object

You may object to receiving marketing communications and unsubscribe at any time.

8 Protection of Children & Minors

hevip's services are for users aged 21 and above only. We do not intentionally collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has created an account on our platform, please contact us.

9 Third-Party Links

hevip's platform may sometimes include links to third-party services (such as game providers like Pragmatic Play, Evolution Gaming, Spribe, etc.). These third parties have their own privacy policies, for which hevip is not responsible.

We use bKash, Nagad, Rocket, Upay, and bank transfer services as payment gateways. These payment services operate under their own security and privacy standards.

10 International Data Transfers

Our servers and technical infrastructure may be located in various countries. If your information is transferred to another country for processing, we ensure that appropriate security measures are maintained. All our partners are contractually bound to uphold the same standards of privacy and security.

11 Policy Changes

hevip may update this Privacy Policy from time to time due to business changes, legal requirements, or service improvements. If significant changes are made, we will publish a notice on the website and, where necessary, inform you via your registered email.

The date of any change will always be noted at the top of the Policy as "Last Updated". It is advisable to check the latest version regularly.

12 Connection to Responsible Gaming

Alongside your privacy, we also care about your well-being. hevip places the highest importance on responsible gaming. Visit our Responsible Gaming section to manage your gaming experience and set limits.

Using your account information and gaming history, we can identify problematic gaming behavior and take steps to protect you when needed.