hevip Terms & Conditions

hevip is an online casino and betting platform operated for users in Bangladesh. These terms and conditions ("Terms") form a binding agreement between hevip ("we", "our", "platform") and the user of the website ("user", "you").

By browsing the hevip.bar website, creating an account, playing games, or using any service, you acknowledge that you have read, understood, and fully accepted these terms. If you do not agree with any part of these terms, you are requested to refrain from using our services.

hevip reserves the right to change these terms at any time. Continuing to use the platform after updated terms are published will be considered as consent to the new terms.

1.1 Nature of Service

hevip is an entertainment-based online platform offering slot games, live casino, cricket betting, bingo, and many other types of games. All games involve financial risk and outcomes are primarily luck-based. Users participate at their own discretion.

1.2 Applicable Law

The relevant applicable law will govern the interpretation and enforcement of these terms. Any disputes will be resolved through dialogue and mutual agreement.

To create an account and use services on hevip, you must meet the following eligibility requirements:

• You must be at least 21 years of age.
• You must be legally eligible to use this type of service.
• You may only have one account in your own name — multiple accounts are prohibited.
• You must register with accurate and truthful information.
• You may not operate an account on behalf of or as a representative of another person.

hevip may request age verification documents at any time. If it is found that an account holder is under 21 years of age, that account will be closed immediately and all transactions will be considered void.

Creating a personal account is required to access the full benefits of hevip. You must provide accurate and complete information at the time of registration.

3.1 Accuracy of Account Information

The name, date of birth, mobile number, and payment details provided at registration must be accurate. Providing false or misleading information may result in the account being suspended or cancelled.

3.2 Account Security

You are responsible for keeping your username and password completely confidential. You are responsible for all activity on your account. If you suspect unauthorized access, notify our support team immediately.

• Do not share your account details with third parties.
• Use a strong password that is difficult to guess.
• Always log out after using a public device.
• Contact support immediately if you notice any suspicious activity.

3.3 Verification Process

To ensure account security and before processing withdrawals, hevip may request a national identity card or other government-issued documents for identity verification. This is done to protect your account.

hevip provides secure and convenient payment methods for depositing and withdrawing funds. All transactions are protected by SSL encryption.

4.1 Deposit Terms

• Minimum deposit amount: ৳200 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Only use payment methods registered in your own name.
• Deposits from third-party accounts are prohibited.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally completed within 15 minutes to 2 hours.
• Full account verification may be required before a withdrawal is processed.
• Withdrawals will be made to the same method used for the deposit wherever possible.
• If an active bonus is present, wagering requirements must be met before withdrawing.

4.3 Anti-Money Laundering Policy

hevip is committed to preventing money laundering. Any suspicious financial activity will be subject to investigation and reported to the relevant authorities if necessary. Using our platform for the purpose of storing funds outside of gambling is strictly prohibited.

hevip offers various types of bonuses and promotional offers. Each bonus has its own terms which should be read carefully before accepting.

5.1 Welcome Bonus

A 100% match bonus is available on the first deposit at hevip, up to a maximum of ৳20,000. For example, depositing ৳1,000 will earn a ৳1,000 bonus, bringing the total balance to ৳2,000.

5.2 Wagering Requirements

To withdraw the welcome bonus, you must wager 25 times the bonus amount (on the bonus amount only). For example: ৳1,000 bonus × 25 = a total of ৳25,000 must be wagered before winnings from the bonus become withdrawable.

5.3 General Bonus Rules

• Each bonus offer can only be used once.
• Attempting to claim bonuses through multiple accounts may result in all accounts being cancelled.
• Bonuses must be used for genuine gaming purposes only.
• hevip reserves the right to change or cancel any bonus offer at any time.
• Bonuses may have a set expiry period — the bonus will be cancelled once it expires.
• In cases of bonus abuse or fraud, all bonuses and winnings will be forfeited.

5.4 VIP Program

The hevip VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback is available at each level:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.3% weekly cashback.
• Gold: Up to 0.5% weekly cashback.
• Platinum: Up to 0.6% weekly cashback.
• Diamond: Up to 0.8% weekly cashback.

You can move up to higher levels through regular gaming activity. Contact our support team for more information on the specific benefits and terms of each level.

The following activities are strictly prohibited on the hevip platform. Violating these rules may result in account cancellation and forfeiture of all balances:

• Operating multiple accounts or collusive betting (chip dumping or arbitrage).
• Playing games using bots, automated software, or artificial intelligence.
• Exploiting any technical vulnerability to influence game outcomes.
• Creating an account using a false identity or another person's documents.
• Using stolen or unauthorized payment methods.
• Money laundering or illegal financial activity.
• Abusive behavior toward other users or staff on the platform.
• Gaining an unfair advantage by exploiting programming errors or glitches.

hevip reserves the right to investigate suspicious activity and take necessary legal action.

hevip is firmly committed to fair play. The games used on our platform are developed by reputable software providers and operated using Random Number Generator (RNG) technology.

7.1 Game Providers

Games from the world's leading providers are available on hevip, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt. These providers independently verify the fairness of their games.

7.2 System Errors

If a technical error or malfunction causes an abnormal game result, hevip reserves the right to void the bets for that round. In such cases, the deposited amount will be refunded in full. Any winnings arising from a system error are not valid.

7.3 Bet Limits

Each game has a specific minimum and maximum bet amount displayed in the game interface. hevip may change bet limits at any time.

hevip places the highest importance on protecting your personal information. All information you provide is secured by SSL encryption.

How we collect, use, and store your information is described in detail in our Privacy Policy. By using the service, you are also giving your consent to our privacy policy.

• Your personal information will not be sold to third parties without your consent.
• Information may be provided to the relevant authorities where there is a legal obligation to do so.
• Necessary information may be shared with trusted partners for payment processing.

9.1 Voluntary Closure

You may request to close your account at any time by contacting our support team. The available balance will be arranged for withdrawal before the account is closed, however the terms of any active bonuses will still apply.

9.2 Suspension or Cancellation by hevip

hevip reserves the right to suspend or cancel your account in the following circumstances:

• Violation of any clause of these terms.
• Providing false or inaccurate information.
• Suspicion of fraud or illegal activity.
• Failure to pass age verification.
• Misconduct toward the support team.

In cases of serious violations, all balances and bonuses may be forfeited.

9.3 Inactive Accounts

Please contact the support team to learn about our policy regarding accounts that have been inactive for a long period of time.

hevip strives to provide its services to the highest standard. However, our liability is limited in the following matters:

• Losses caused by internet connection outages or technical issues.
• Server-related issues from third-party game providers.
• Faults with the user's own device or network.
• Failure on the user's part to keep their password or account information secure.

Online gambling carries financial risk, and you are participating with full acknowledgment of that risk. hevip never promises guaranteed winnings. We have no obligation to return lost funds.

hevip reserves the right to change, amend, or update these terms and conditions at any time. Publishing the changes on the website will be considered sufficient notice.

Continued use of the platform after any changes will be taken as your acceptance of the new terms. We therefore recommend visiting this page regularly.

For significant changes, we will attempt to send a notification to your registered email. However, this is not an obligation on our part.

If you have any questions or concerns about these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: 24 hours, 7 days a week
• Language: Bengali and English

Our support team is always ready to answer any of your questions. For more information on responsible gaming, please visit our Responsible Gaming page.